Troubleshooting Common Problems with FrontPage

General Errors

Many FrontPage errors can be fixed by recalculating FrontPage links. Amongst some of the issues that recalculating links will resolve are:

Errors when submitting a FrontPage form
Errors when deleting a file or folder in FrontPage
Errors when using FrontPage search form.

To recalculate links in FrontPage open your FrontPage web on our server by going to the "File" menu and selecting "Open Web..."

Next, type in your domain like this: "http://www.example.com", where example is your actual domain name.. If you just ordered with us or have not transferred your domain name yet, enter "http://" followed by the IP address you were assigned. Hit "Open."

Now, type in your FTP username and password. Hit "Okay."

Once your web is open, go to the "Tools" menu and select "Recalculate Hyperlinks"

You will see this dialog box. Hit "Yes." It may take a few minutes to complete the process.

Now just use FrontPage as you normally do.

Getting error - "Root Web Busy"

Remove the "service.lck" file in /www/_vti_pvt. This usually happens when a FrontPage session is interrupted before completion.

Server timing out when publishing large sites.

This difficulty arises when the uploading link times out in the process of copying the web to our server. The only suggestion Microsoft has offered so far is to break the main web into a group of sub webs on your PC, then upload these individually. If this problem persists for you, please contact support .

Getting Error - "FrontPage Extensions not Installed"

We often see this error being reported even when the extensions have been installed. If you get this error, please contact support and we'll make sure the extensions are installed and repair them if necessary.

We currently have FrontPage server extensions installed on our servers. NOTE: The extensions are easily corrupted. Please use only FrontPage Explorer to update your web site on the server. Never use FTP.